Customer Success Specialist

As a Customer Success Manager (internal job title), you are pivotal to delivering exceptional service across our global customer base. Working in a collaborative environment with colleagues worldwide, you will solve complex problems and manage customer enquiries using our award-winning Customer Hub and Ligentix software.

Please note:

this is an individual contributor position focused on high-level account management and service excellence; there is no line management of staff involved in this role.

• Service Excellence: Collaborating with Customer Experience and Operations teams to maintain consistently high service levels.
• Query Resolution: Resolving customer enquiries within defined SLAs and escalating issues when necessary.
• Global
  
  Collaboration:
  
  Partnering with global Customer Success teams to manage expectations and solve problems.
• Systems Management: Utilising Zendesk for all customer communications and enquiries.
• Inbound Oversight: Managing inbound processes on behalf of customers to ensure requirements are met per agreed processes.
• Engagement: Leading weekly customer meetings via Microsoft Teams to ensure alignment and satisfaction.

• Proven knowledge of International Supply Chain Management and freight forwarding.
• High-level customer service skills with a results-driven mindset.
• Analytical approach to resolving challenges and the ability to prioritise tasks within defined SLAs.
• A commitment to working within a close-knit team to manage collective workloads.
• Working knowledge of Zendesk software.

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together.

However you look at it, Ligentia is a great place to be right now.

Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored.

Ligentia will not be liable for any fee or commission payments claimed by a recruitment agent in respect to the employment by us of a candidate whose CV was sent to us on an unrequested speculative basis.