Complaints Handler

If you care about doing the right thing for customers and want to work on cases that genuinely matter, this Complaints Handler role puts you right at the heart of fair outcomes in Motor Finance.

You’ll be trusted to investigate, resolve and influence decisions that directly impact customer confidence and regulatory standards, all within a growing, well-supported operation.

What’s in it for you

£27,000 salary in a permanent, full-time role
Hybrid working from a modern Leeds city-centre office after initial training
Clear training and development pathways within a growing operation
33 days annual leave including Bank Holidays
Pension scheme, employee discounts, cashback offers, gym discounts and onsite refreshments

What you’ll be getting stuck into as a Complaints Handler

Investigating and resolving customer complaints linked to service delivery and payment-related issues
Managing cases end to end, ensuring fair, evidence-based outcomes
Working to FCA standards and internal processes at all times
Communicating clearly with customers to explain decisions and next steps
Maintaining accurate case records and supporting audit-ready documentation

What you’ll bring to the table as a Complaints Handler

Previous complaint handling experience within Motor Finance or Financial Services
Working knowledge of FCA regulations and complaint-handling frameworks
Strong written and verbal communication skills for customer-facing resolution
Experience assessing evidence, policy and customer impact objectively
Ability to work within regulated processes while maintaining customer focus

Working hours are Monday to Friday, 08:30–17:30 (40 hours per week). No evenings or weekends required.

If you’re ready to step into a Complaints Handler role where quality, fairness and development genuinely matter, apply now!

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