Customer Service Advisor

Customer Service Advisor

Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Leeds city centre. The role is on a permanent basis, with excellent benefits.

£27,300

Start date Monday 23rd March 2026

We’re looking for an enthusiastic Customer Service Advisor to join a leading Financial Services client in Leeds. This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.

• Handling a high volume of inbound calls
• Dealing with complex queries and complaints
• Building relationships with customers every day
• Taking ownership of each personal call or query
• Managing multiple tasks
• Able to provide the exceptional customer service to customers via phone, email, live chat, and social media

Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model, once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.

We’re looking for people who have:

• Strong ability to build rapport with customers across multiple communication channels.
• Confident IT user, comfortable navigating a variety of internal systems.
• Capable of working independently, making sound decisions, and escalating issues appropriately when required.
• Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers.
• Eager to learn, develop, and continuously enhance skills.
• Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms.
• Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.
• Be customer-focused
• Excellent listening and communication skills
• Experience of working in a regulated environment ideally Financial Services but not essential.
• Excellent attention to detail
• Resilience
• Ability to work in a fast-paced environment

We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.

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