Customer Service Advisor

Customer Service Advisor
Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Leeds city centre. The role is on a permanent basis, with excellent benefits.
£27,300
Start date Monday 23rd March 2026

The Role:

We’re looking for an enthusiastic Customer Service Advisor to join a leading Financial Services client in Leeds.

This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.

Key Responsibilities:

Handling a high volume of inbound calls
Dealing with complex queries and complaints
Building relationships with customers every day
Taking ownership of each personal call or query
Managing multiple tasks
Able to provide the exceptional customer service to customers via phone, email, live chat, and social media

Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed.  The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.

The individual
We’re looking for people who have:

Strong ability to build rapport with customers across multiple communication channels.
Confident IT user, comfortable navigating a variety of internal systems.
Capable of working independently, making sound decisions, and escalating issues appropriately when required.
Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers.
Eager to learn, develop, and continuously enhance skills.
Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms.
Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.
Be customer- focused
Excellent listening and communication skills

Experience of working in a regulated environment ideally Financial Services but not essential.
Excellent attention to detail
Resilience
Ability to work in a fast-paced environment

Working with Certain Advantage
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