Customer Service Representative

Location: Leeds ICD

Customer Service Advisor (Permanent Position)

Location:

Leeds (Hybrid - 3 days office / 2 days home after probation)
Salary: £27,300

Start Date:

23rd March 2026

Hours:

37.5 hours per week between 07:45 and 17:45 on a rota basis

I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site.

This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment.

My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard.

The Role

This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions.

You will:

Handle inbound calls and written enquiries

Take responsibility for resolving queries from start to finish

Support customers with account-related enquiries

Manage more detailed or sensitive issues with professionalism

Use multiple systems confidently while speaking with customers

Escalate issues where appropriate

It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential.

About You

My client is looking for individuals who genuinely care about delivering excellent service.

You will ideally have:

Previous experience within a contact centre or fast-paced customer service environment

Confidence handling more detailed or regulated enquiries

Strong communication and listening skills

Good IT skills and the ability to multitask

A positive, team-oriented approach

A willingness to learn and develop

Resilience, professionalism and a proactive mindset will help you succeed in this role.

What's on Offer

Permanent, full-time position

Structured training and comprehensive induction

Ongoing support from experienced team leaders

Clear progression pathways with salary increases linked to performance

Hybrid working after probation

Modern office environment in Leeds

Benefits include:

Competitive pension contribution

Life assurance and income protection

Private medical cover

25 days annual leave plus bank holidays

Flexible benefits package

Retail discount scheme

Well-being support fund

If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age