Guest Experience & Dispatch Co-ordinator

Overview

Guest Experience and Dispatch Co-ordinator (Maternity Cover) / Maidstone / £28,000 P.A.

Due to unprecedented growth and new strategic partnerships, our client now requires a coordinator to cover Maternity Leave who has excellent organisational skills with ability to use own initiative.

The candidate should hit the ground running and work to extremely tight deadlines to support the GE & Dispatch Manager. The right candidate will join the Event Operations department where our core responsibility is to build, maintain and implement our Customer Experience Strategy.

Reporting to the Guest Experience & Dispatch Manager,
It is expected that the maternity cover will last for around one year.

• Request itinerary information from suppliers.
• Chase suppliers for itineraries.
• Work with GE Manager on requests from customers address updates, parking, dietaries etc.
• Update/Record systems with all client information and update ticketing apps
• Communicate event information to Account Managers detailing delivery expectations.
• Deal with general Customer ticketing queries and communicate with clients (Phone and email)
• Allocate and distribute tickets, prepare guest packs, log ticket numbers, manage all post and work with Royal Mail, using click and drop, and other courier services.
• Submit information to dispatch records
• Manage incoming packs, including ticket / pack verification and quality assurance
• Ensuring guest information has been received from the customer and logged accordingly
• Handle financial data in line with information security policies, ensuring confidentiality and accuracy.
• Follow role-based access controls and maintain secure records in accounting systems.
• Adhere to secure data handling, storage, and disposal practices,
• Report security incidents or anomalies promptly.
• Participate in annual information security and fraud awareness training.

• High degree of focus, attention to detail and organisation
• Unflappable and confident dealing with customers
• Experience with in a high paced dispatch / postal or courier environment is preferred
• Ability to work well and consistent under pressure
• Able to prioritise workload ‘drop off and pick up’ tasks where necessary
• Confident and analytical problem solver with effective communication skills

• A salary of £28,000 per annum
• Working hours of Monday to Thursday – 8:45 am to 5:30 pm and Friday 8:45 am to 5:00 pm
• Morning and afternoon break 11.00am – 11.15am & 4.00pm – 4.15pm
• Lunch Break – 1.00pm – 2.00pm

Our client is a leader in providing official hospitality at major sporting events, including Formula 1, Six Nations, Cheltenham, Cricket and concerts. Their goal is to offer the finest hospitality at the best possible price, ensuring a memorable experience for their clients. They specialise in luxurious corporate entertainment, making every event special for you and your guests. Based in Maidstone, their dedicated event management staff are always ready to help and plan the perfect event.

If this Guest Experience and Dispatch Co-ordinator role sounds like it could be for you, then we want to hear from you!

APPLY TODAY with your CV and we will be in touch.