Customer Support Executive, Multilingual

Overview

Location: Remote in the United Kingdom

Salary: £30K

Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required

Working Hours: Mon - Fri, 4pm - 1am (GMT)

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. Nivoda has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers.

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
• Answer customer inquiries via live chat, Whats App, and email, handling day-to-day client issues.

• Minimum 2 years experience in online customer support, live chat, and calls.
• Organised and able to multitask across different platforms
• Proactive and forward thinking
• Assertive nature and ability to be the voice of the customer when communicating internally
• Excellent cross-functional collaboration skills

• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
• Remote working environment
• Fast-paced and global working environment