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Technical Support

Onboarding & Journey Diagnostics Lead

Job in Leeds, West Yorkshire, ME17, England, UK
Listing for: The Resolute Group
Full Time position
Listed on 2026-02-17
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading consultancy firm is seeking a Customer Resolution & Journey Consultant to address onboarding and adoption issues in regulated environments. This role involves investigating customer journeys, leading diagnostic conversations, and producing actionable insights to improve processes across teams. The ideal candidate should have strong questioning skills and experience in handling complex cases. This position offers a hybrid working arrangement focused on impactful customer journey improvements.
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