Service Desk Advisor

Service Desk Advisor

Location:

Welwyn Garden City Salary: £24,000 bonus (£2,000–£2,500 per annum) Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based)

Service Desk Advisor – About our client:
Our client is a well-established and growing organisation based in Welwyn Garden City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment.

• Fully office-based role in Welwyn Garden City
• Flexible start and finish times
• Benefits: competitive bonus, 25 days holiday plus bank holidays with birthday off, wellbeing support, free parking and regular social events & more

• Manage and maintain customer accounts, including new orders and existing services
• Log and update queries accurately in the CRM system
• Diagnose faults and take ownership of resolution, providing progress updates
• Provide telephone and email support, including occasional out-of-hours cover
• Assist with installations and site visits as required
• Produce reports on customer usage and suggest cost-saving opportunities
• Raise invoices, liaise with finance, and manage third-party supplier services
• Create contracts and ensure invoices match agreed terms

• Previous experience within a customer service or service desk environment
• Excellent telephone manner and communication skills
• Strong attention to detail
• Ability to multitask and manage competing priorities
• Tenacious approach to problem solving and customer satisfaction