Call Centre Advisor

Call Centre Sales Advisor

Brentford, West London

An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford, London.

• Manage both inbound and outbound sales calls.
• Manage existing customer queries via telephone and email.
• Provide excellent level of customer service to our existing and potential customers and build long lasting relationships.
• Maintain in-depth service knowledge and understanding of Access products and services; tailor quotations based on customer requirements and upsell ancillary products.
• Process deposits, communicate customers' requirements accurately and schedule follow‑up contact.
• Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
• Assist with performance reporting.
• Escalate complaints to the appropriate line of authority.
• Comply with all Health and Safety Legislation.
• Any other tasks assigned by the Line Manager and Senior Management.

• At least 2 years of proven work experience in a Call/Contact Centre environment.
• Excellent verbal and written communication skills and great interpersonal skills.
• Complaint handling experience will be advantageous.
• Be proficient in MS Office skills.
• Well organised and self‑driven individual with demonstrated ability to prioritise and effectively complete multiple tasks.
• A great team player comfortable working in a small team environment.
• Have the ability to work under pressure and meet deadlines.

• You are a natural salesperson with a can‑do attitude.
• You thrive on performance and positive results.
• You are adaptable and willing to learn.

£26,520 per annum + UNCAPPED commission + competitive benefits.

• Excellent career in a fast‑growing business.
• Training & Mentoring program for great career progression.
• Company Sick Pay.
• Access to exclusive perks via Perkbox membership.
• Long Service recognition.
• 20 days holiday per year plus bank holidays.