German Speaking Customer Account Manager

Customer Account Manager - German Speaking (E-commerce)

Location: York (Office-based)

Contract: Full-time, Permanent

Hours: Monday to Friday 9-5.30 or 8.00-4pm 40 hours

Salary: 25-27k Exp depending + Excellent Benefits

A fast-growing e-commerce retailer based in York is seeking a confident and proactive German-speaking Customer Account Manager to join its in‑office customer operations team. This is a hands‑on, customer‑facing role focused on managing German‑speaking customer accounts
, responding to website and platform queries
, and supporting client discussions across digital channels. The successful candidate will be a self‑starter
, highly organised, and comfortable taking ownership of customer issues from start to finish. Due to the office‑based nature of the role and location, a full UK driving licence is required
.

• Act as the primary point of contact for German‑speaking customers and accounts
  .
• Manage and respond to customer enquiries relating to website orders, accounts, and e‑commerce platforms
  .
• Handle client discussions professionally via email, phone, and internal systems.
• Build strong relationships with customers, ensuring a high level of service and satisfaction.

• Investigate and resolve website‑related queries
  , order issues, and platform functionality questions.
• Liaise with internal teams (e‑commerce, logistics, technical support) to resolve customer issues efficiently.
• Proactively identify recurring issues and suggest improvements to processes and customer experience.

• Maintain accurate customer records and account notes within CRM and internal systems.
• Track queries, resolutions, and follow‑ups to ensure timely outcomes.
• Support reporting on customer trends, issues, and account activity where required.

• Take full ownership of customer queries through to resolution.
• Actively follow up on open cases and outstanding actions.
• Identify upselling or retention opportunities where appropriate.

• Fluent German and English (spoken and written).
• Previous experience in customer service, account management, or e‑commerce support
  .
• Confident handling website, platform, and order‑related queries
  .
• Strong communication and interpersonal skills.
• Highly organised with excellent attention to detail.
• Proactive, self‑motivated, and able to work independently.
• Strong IT skills, with experience using CRM systems, e‑commerce platforms, or order management systems
  .
• Full UK driving licence and ability to commute to an office‑based role in York.

• Experience working within an e‑commerce or online retail environment
  .
• Familiarity with international customers or German‑speaking markets
  .
• Experience supporting B2B or key customer accounts.

• Competitive salary
• Private healthcare
• Free on‑site parking
• Company pension scheme
• Paid holidays
• Supportive, modern office environment
• Career development and progression opportunities

Customer Account Manager, German Speaking, E-commerce, Online Retail, Account Management, Customer Service, CRM, Website Support, Platform Support, York, Office Based, Full-Time, Bilingual, German.