Customer Service Administrator

Position: Customer Service Administrator (Permanent)
Location: Leeds ICD

Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

We have an exciting opportunity for a Customer Service Administrator to join our existing team at our Head Office in Stourton, Leeds.

The Role:

In this role you will carry out duties to ensure the efficient day-to-day running of the Customer Services department. This is carried out in line with the departmental processes and procedures.

Responsibilities:

Process orders for products in line with company procedures

Ensure all processes are completed on time in accordance with daily departmental workflows

Handle customer enquiries and resolve issues via telephone and email in a professional manner

Monitor end-to-end order delivery to ensure timely fulfilment

Proactively communicate any order delays to customers

Run stock allocations throughout the day to ensure product availability for orders

Liaise with Procurement and Manufacturing teams to ensure backorder delivery information is current and accurate

Process customer returns and credits in line with company policies

Manage and process loan and trial orders efficiently

Other duties as required

What we are looking for:

Excellent communication skills, both written and verbal

Ability to multitask

High attention to detail

Excellent time management skills

Can do positive attitude

Willingness to learn

Education, Training and Experience Requirements:

Experience in a customer-facing role

Experience in Microsoft packages

GCSE in English Language (A-C or 4+)

Experience in ERP systems – Desirable

What we offer in return:

Competitive salary

Incremental holiday allowance (rising with service)

Free parking

Canteen onsite

Employee discount platform

Employee Assistance Programs

Qualification support

Flexible working

Refer a friend incentive

Cycle2work scheme

Subscription and registration fees paid e.g. HCPC

Continuous professional development plans with internal and external training and courses available