Customer Care Advisor

Client Details

Michael Page have partnered with a reputable Law Firm in Leeds City Centre to recruit for multiple Customer Care Advisors to join the team asap due to expansion!

This would be an exceptional opportunity for someone experienced within a client facing role that is looking for that next step in their career with a business which will invest in you from day one provide the best training and an excellent progression plan!

As a Customer Care Advisor you will be forefront of the business handling a range of queries from clients in relation to their existing products and services.

You will be upholding a high class experience providing the best support and guidance ensuring targets and service level agreements are met.

The role would be working alongside other teams within the business to investigate any issues or more technical problems you will use your excellent problem solving and customer service skills to get a quick resolution for each client.

Mainly the role will be corresponding with customers over the phone and will be email contact too.

• Previous customer service/telephone based experience
• Able to work in a fast paced environment
• Confident telephone manner and excellent communication skills
• Able to build and manage strong working relationships
• Passionate about delivering the highest level of client experience*