Customer Service Representative

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heartดิ sirve of it all. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

• Our shops have a variety of opening times between the hours of 8 am–10 pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend working

• Working hours:
  
  range of full‑time and part‑time hours on offer.
• Annual Pay Review & Bonus Scheme: base salary reviewed annually, and qualification for an annual performance bonus.
• Holiday entitlement: 28 days holiday annually (pro rata).
• Paid birthday day off: an extra paid day off taken any time within the birthday month.
• Subsidised travel: for roles based in London, access to a heavily discounted (or free, depending on location) Zone 1‑6 Oyster card.
• Pension plan: match pension contributions to 4 %.
• Perks and discounts: discounts in high‑street shops, cinemas and holidays.
• Training and development: promotion from within and career development opportunities.

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via Hire Vue. After this stage, successful candidates will be invited for an interview.

We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture in the high‑street since 1966. Our Retail team sits at the heart of our high‑Using experience. Our culture is built on trust and a sense of belonging, empowering teams and celebrating differences.

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. With a new sense of purpose, direction and ambition, we are accelerating our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.

Entry level

Full‑time