Services Officer

Job Title:

Income Services Officer

Location:

Leeds

Salary: £34,778 per annum

Job Type: Full-time, Permanent

Closing Date:
Tuesday 6th January 2026

Interviews Date:
Wednesday 21st January 2026

Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.

Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.

We're looking for an Income Services Officer who is passionate about supporting customers, sustaining tenancies and delivering effective income management.

In this role, you'll manage rent and service charge accounts for a set area, working with customers to prevent arrears and agree proactive solutions. You'll provide a high-quality, supportive service that keeps customers informed and builds trust, while working closely with Neighbourhood Officers and Area Team colleagues to support sustainable tenancies and help maximise the performance of our homes.

• Managing rent and service charge accounts, taking early action to prevent arrears from escalating
• Agreeing and monitoring affordable repayment plans with customers

Advising customer...