Customer Service Coordinator

Do you have great listening skills and a genuine desire to help others?

Join a leading financial services provider as a Customer Service Advisor, supporting customers through some of life's toughest moments, including illness, redundancy, and bereavement.

This is not a typical call centre role. Every conversation matters, and you'll be trusted to make empathetic, fair decisions while working to FCA standards.

• 25,500 salary + bonus (up to 7.5% OTE)
• 26 days holiday + bank holidays
• Hybrid working after training (2 office / 3 home)
• Double-matched pension (up to 8%)
• Free meals, parking, gym & wellbeing support

• Handle inbound calls with empathy and professionalism
• Support customers in vulnerable financial situations
• Agree affordable repayment plans and assess income / expenditure
• Meet KPIs while delivering high-quality service

• Excellent communication and listening skills
• Empathetic, resilient, and customer-focused
• Strong PC skills (Word & Excel)
• Flexible and adaptable

Must pass a credit check

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Please note:

We can only consider applications from candidates who have the right to work in the UK.