Customer Service Representative

This range is provided by Leeds Events. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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About the Role

We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.

You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.

• Respond to customer enquiries via phone, email and online chat
• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

• Strong communication and active listening skills
• A calm, supportive and patient approach
• Comfortable working in a fast-paced environment
• Basic IT proficiency (MS Office, email, CRM systems)
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn
• (No specific qualifications required; all applicants welcome.)

• Comprehensive training and ongoing development
• Opportunities for progression into senior support or team lead roles
• Employee assistance programme and wellbeing support
• Inclusive and supportive workplace culture

Submit your CV via Linked In Easy Apply if you feel you would be a great addition to the team.

• Associate

• Full-time

• Customer Service, Sales, and Public Relations

• Retail, Events Services, and Marketing Services

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