Customer Service Coordinator

Location: Gildersome

Do you have great listening skills and a genuine desire to help others?

Join a leading financial services provider as a Customer Service Advisor, supporting customers through some of life's toughest moments, including illness, redundancy, and bereavement.

This is not a typical call centre role. Every conversation matters, and you'll be trusted to make empathetic, fair decisions while working to FCA standards.

⭐ What's in it for you?

£25,500 salary + bonus (up to 7.5% OTE)

26 days holiday + bank holidays

Hybrid working after training (2 office / 3 home)

Double-matched pension (up to 8%)

Free meals, parking, gym & wellbeing support

🎯 The Role

Handle inbound calls with empathy and professionalism

Support customers in vulnerable financial situations

Agree affordable repayment plans and assess income/expenditure

Meet KPIs while delivering high-quality service

👤 About You

Excellent communication and listening skills

Empathetic, resilient, and customer-focused

Strong PC skills (Word & Excel)

Flexible and adaptable

This is not a typical call centre role. Every conversation matters, and you'll be trusted to make empathetic, fair decisions while working to FCA standards.

👉 Apply now to join the next training academy and build a career where you can truly make a difference.

Must pass a credit check

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE:

We can only consider applications from candidates who have the right to work in the UK