Helpdesk Operator

Location: Richmond Hill

Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!

Are you skilled in Customer Service and looking for a new role?

CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in [Leeds].

What You'll Do:

Helpdesk Operations:
Manage CAFM system (PPM, reactives, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.

Communication & Service:
Maintain communication throughout reactive jobs with the client and CBRE operational teams.

Performance & Improvement:
Review subcontractor performance and, identify and implement improvements to enhance performance.

Financial Procedures:
Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.

Culture & Compliance:
Foster CBRE's RISE values within the team and assist with other assigned duties.

What We're Looking For?

Qualifications:

Good basic education (GCSE or equivalent) including English and Maths.

Knowledge:
Proficient in Microsoft Office (Outlook, Word, Excel, etc.)

Experience with CAFM systems would be advantageous.

Experience &

Skills:

Customer-focused experience with excellent communication and organisational skills. Experience in a contact centre or customer facing role would be highly beneficial.

Attributes:
Detail-oriented, reliable, and able to work independently and as part of a team.

Why CBRE GWS?

Join a leading global company and expand your horizons.

Enjoy ample opportunities for skill development and professional advancement.

Contribute to a safe, inclusive, and positive work environment.

Don't miss this exciting opportunity! Join one of the UK's leading FM providers and build your career. Apply now