Branch Operations Assistant

Responsibilities

• Working with large contract clients from Social Housing to the MOD.
• Dealing with customer enquiries/orders via email and over the phone and processing their orders.
• Speaking to suppliers to source and get quotes on cost for parts, materials and special order items for customers.
• Working within the warehouse picking/packing goods.
• Assisting the team in all areas of the branch where needed to ensure customer requirements are met.
• Industry or merchant experience is advantageous.
• Proven experience in sales or customer service role.
• Excellent communication skills and confidence in customer interactions.
• PC Literacy is key.
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic.
• Eagerness to learn, with a positive and enthusiastic attitude.

• Experience in sales or customer service roles is desirable.
• PCC literacy and proficiency with PC applications.
• Strong communication skills and confidence in customer interactions.
• Excellent teamwork and a strong work ethic.
• Positive attitude and eagerness to learn.

So, who are we? We are Managed Services, part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do, and best of all, provide opportunities to develop skills and build careers through our award‑winning Wolseley Talent Guild.

In addition to the £25,652 salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high‑street discounts. We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

This is a permanent, full‑time position working 40 hours per week, Monday to Friday 7.30am – 4.30pm. No weekend work required.