Contract Administrator

Contract Administrator at The NSS Group

Part of Customer Service Cleaning

£27,000 per annum

6‑Month Fixed‑Term maternity cover

The Division Customer Service Cleaning

The Customer Service Cleaning Division at NSS plays a pivotal role in our operations, ensuring that our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners, ensuring tasks are completed on time and to the highest standards.

Additionally, the division takes charge of maintaining the NSS operational system, keeping customer details accurate and up to date.

As part of our Cleaning Division Help Desk you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and regularly update our NSS operational system, ensuring customer details are accurate and up to date.

In this role you will provide service delivery reporting internally on a daily basis and administer the purchase order process by liaising with relevant departments. You’ll take full ownership of the purchase order lifecycle, including chasing expired purchase orders directly with customers and addressing any issues promptly. Regular updates will be provided to senior management to ensure transparency and resolve any discrepancies effectively.

This position is vital in maintaining the efficiency and accuracy of our operations while delivering excellent service to our customers.

• Ensure all Cleaning customers / contracts have a valid Purchase Order in place
• Ensure the operational system holds accurate customer information
• Enforce the PO process and communicate with relevant departments
• Take responsibility for managing the whole purchase order lifecycle
• Manage the Additions and Reductions mailbox
• Chase expiring purchase orders directly with customers
• Escalate purchase order issues to senior management
• Provide stakeholders with regular updates on the purchase order status
• Provide service delivery reporting internally on a daily basis

• Extended training and feedback in all areas of the role to ensure you are fully competent with continued on‑going support
• An opportunity to progress and develop within the company
• A platform for your ideas and voice to be heard with help to implement changes which ensure the company is continuously improving
• A friendly sociable office environment
• Free refreshments at offices
• Free onsite parking
• Work pension
• 25 days holiday plus bank holidays

• Proficient with Microsoft packages specifically Excel, Outlook, PowerPoint and Word
• Passionate about delivering customer service
• Able to work well both independently and as part of a team
• Good communication skills
• High attention to detail

We’re a UK nationwide specialist services provider offering a unique package of self‑delivered services anywhere in the UK.

We deliver a one‑stop solution for planned and rapid response reactive services and are specialists at working at height.

From building maintenance to window and technical cleaning access equipment and electrical testing – our dependable in‑house team works around the clock and across the nation setting new standards for safety, speed and consistency. We call it reliably consistent expertise.

Everything we do at NSS is underpinned by our vision and values. We are proud to be Platinum accredited by Investors in People.