Customer Service Assistant

This role will be based on University campus.

Multiple roles available with a variety of working patterns, as shown below

• Saturday & Sunday - 12:00 – 20:00
• Saturday & Sunday – 09:00 – 17:00

You will be working as part of a team providing high-quality front-line support to the University’s staff and students, and to external customers across our libraries as required. Main duties include ensuring our Libraries are welcoming spaces for visitors as well as answering enquiries and assisting our customers in getting the most out of our spaces and services.

You will be allocated to a particular Library as your base site. You will from time to time be required to work across other campus library sites to provide cover for Service points in line with operational needs.

• 26 days holiday plus approx.
  16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing:
  Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development:
  Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

To explore the post further or for any queries you may have, please contact: