Customer Service Advisor

Customer Service Advisor

Starting salary £25,000

Office based Leeds 11 Monday to Friday – free on‑site parking

Full time

• Starting salary of £25,000
• 37½ week 9am to 5pm, 30 minutes for lunch
• 22 days holiday + Bank holidays per annum
• Pension scheme (details to be confirmed)
• A collaborative, supportive working culture in a friendly team
• Free parking on the edge of the city
• A stable, growing business where you can build a long‑term career

We are The Photo  People, based in Leeds. For over 20 years we’ve been a leading international supplier of customised Photo  to a wide range of industries and professions.

Our bespoke web‑based software platform and unique technical solution have driven consistent growth and expansion. We’re now looking to grow our team with a Customer Service Advisor who enjoys supporting customers and getting stuck into hands‑on production work.

This is a varied and engaging role combining customer support with card production.

Your day-to-day will include:

• Telephone and video calls with customers to understand their requirements and guide them through the process
• Producing Photo  to a high standard using our in‑house systems
• Delivering first‑class, friendly customer support at every stage
• Supporting general shared office tasks as part of a small, close‑knit team — from monitoring stock levels of consumables to pitching in with day‑to‑day jobs (yes, including making the tea!)

The successful candidate will be practical, customer‑focused, and comfortable working in a busy office environment. We’re looking for someone with:

• Preferably A‑Level education (degree not essential, though welcomed)
• At least two years’ work experience, ideally in a customer service role
• Strong commercial common sense and numeracy
• A resourceful, proactive and collaborative approach
• The ability to work well under mild pressure while keeping standards high
• A naturally sympathetic and supportive manner with customers
• Confidence using web‑based tools, computers and MS software ("web savvy")

Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.