Trainee Customer Care Adviser

Join to apply for the Trainee Customer Care Adviser role at Equans UK & Ireland

EQUANS are recruiting for an Apprentice Customer Service Advisor to be based in Holbeck, Leeds. The successful candidate will undertake a Customer Service Specialist Level 3 Apprenticeship working 40 hours per week. On offer is a competitive salary and benefits package.

The Apprentice Customer Service Advisor supports the smooth running of customer interactions for the business, learning to deliver high‑quality service to clients, partners, and other stakeholders. The position is responsible for handling customer queries, supporting project teams, and ensuring timely resolution or escalation of issues. Under close supervision, the apprentice develops core customer service skills, understanding the construction business’s values and procedures.

• Assist customers, suppliers, subcontractors, and internal teams with queries relating to projects, services, and contracts.
• Communicate effectively with stakeholders, ensuring accurate, polite, and helpful responses.
• Record and monitor customer feedback and complaints, escalating issues as required.
• Support the collection, tracking, and reporting of customer service metrics.
• Maintain accurate records in company systems, helping ensure compliance with relevant standards and policies.
• Participate actively in training, mentoring, and development activities to build technical, service, and communication capabilities.
• Contribute ideas for improving service quality and customer satisfaction.
• Promote and uphold the company’s health, safety, equality, and environmental standards.

• Pension Scheme
• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• 24/7 Employee Assistance Programme and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes

• Age 16 or above (to comply with apprenticeship and safeguarding regulations)
• Willingness to undertake Customer Service apprenticeship training and gain relevant qualification
• Good verbal and written communication skills
• Basic IT literacy (email, word processing, company systems)
• Positive attitude towards learning and teamwork
• Commitment to health, safety, and equality standards

• Previous work experience, summer job, or voluntary position in a customer‑facing environment
• GCSEs (or equivalent) in English and Maths (typically required for apprenticeship eligibility)
• Interest in construction, property, or built environment sectors
• Experience using CRM or call logging systems

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

• Internship

• Part‑time

• Other

Referrals increase your chances of interviewing at Equans UK & Ireland by 2x.