Customer Service Representative

Join to apply for the Customer Service Representative role at Conduent

Conduent delivers mission‑critical services on behalf of Fortune 100 companies and over 500 governments. This role supports a busy transportation client and involves managing customer calls, web chat and correspondence.

• Contract:
  
  Permanent
• Start date:
  
  9th February 2026
• Location:
  
  Leeds, LS11 5BD
• Shifts:
  
  37.5 hours per week, rotational shifts Monday to Sunday between 08.00am and 8:00pm with alternate days worked on a weekend.
• Salary: £23,809.50 rising to £24,297 after completion of the probation period (Pro‑Rata)

• Provide excellent customer service over the phone, email and webchat.
• Identify opportunities to promote additional services to the customer.
• Resolve any customer complaints and queries.
• Help shape our culture by demonstrating our core values.
• Attend training sessions to continuously improve knowledge and performance.

• A desire to deliver great customer service & aim to make customers happy on first contact.
• An empathetic approach to customers in difficult situations.
• Being able to adapt and work in a fast‑paced environment.
• A clear understanding of what good service looks like.
• Demonstrate a positive & professional telephone manner.
• Good verbal, writing & communication skills.

• 29 days paid holiday per annum (including bank holidays)
• Life assurance
• Dental Insurance
• Pension Scheme
• Free eye tests
• Excellent Apprenticeship Programmes

• We are based a short 10–15 minute walk from Leeds railway station.

Join us as a Customer Service Advisor at Conduent.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants:
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  to access or download the form. Complete the form and then email it as an attachment to  You may also  to access Conduent's ADAAA Accommodation Policy.

• Entry level

• Full‑time

• Other

• Business Consulting and Services