Intermediate Content Designer

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About The Role

Hippo is recruiting for intermediate consultants in content design. Content designers ensure that people get the information they need, when and where they need it, in a format that’s right for them. They work with user researchers, UX or interaction designers and other members of a multidisciplinary team to identify what people need from an end‑to‑end service and design content to meet those needs.

As an intermediate consultant specialising in content design, you’ll come to Hippo with strong content design skills and some experience of advising others on how to produce user‑centred content. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.

• help clients explore and solve problems using content design, people‑centred design and Agile methodologies
• work in multidisciplinary teams to design services that meet identified user needs
• champion inclusive approaches and styles within content design
• participate in Hippo’s design communities of practice
• establish and manage relationships with clients and stakeholders
• support Hippo in recruitment, events, blog‑writing and winning new business
• promote Hippo values

• demonstrable recent experience as a content designer within the public sector
• experience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)
• accurate writing skills and be able to refer to and contribute to style guides
• knowledge of the user research process, and know how to contribute to discussion guides, research reports, and take notes in research sessions
• the ability to put content strategy into practice
• experience of designing accessible, inclusive content
• the proven ability to use data, web analytics and research to plan, maintain and evaluate content
• experience of using a content management system
• the proven ability to make complicated information easy to understand
• experience of sharing your work – this could be through a peer review or sub‑editing process, group content crits, community meet‑ups or show and tells
• good consultancy skills (for example, managing stakeholders and helping colleagues explore how content design can help them solve complex problems)
• the ability to champion content design, people‑centred design and Agile methodologies

• working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessments
• experience of working with design patterns and content patterns
• an understanding of information architecture
• experience of using content audits to implement a content maintenance plan
• experience of using design software such as Miro, Figma, Sketch or the  prototyping kit
• experience of Agile ways of working through the project cycle (Discovery, Alpha, Beta, live)
• experience in producing technical content where appropriate, research, working with subject matter experts, pair writing

• Contributory pension scheme (Hippo 6% with employee contributions of 2%)
• 25 days holiday plus UK public holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle‑to‑work scheme for avid cyclists
• Salary‑sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications…