ERTMS Assistant Business Change Manager

Be at the forefront of digital transformation in UK rail freight.

Heavy Haul Rail is seeking an Assistant Business Change Manager to play a key role in the Heavy Haul Rail ERTMS Programme Team to support the identification and delivery of business change activities related to people, process, and organisational change. This role is key to ensuring the business is adequately prepared for, and able to successfully adopt, the changes implemented by the introduction of ERTMS technologies.

The post holder will apply the structured change management approach defined within the Rail Change Guide (RCG) - and any other methodologies or frameworks as appropriate - to ensure that the business is ready, capable, and confident to operate safely and efficiently within the new ERTMS environment.

• Support development and maintenance of ERTMS Change Management and Business Readiness Plans.
• Lead and facilitate change impact assessments across people, processes, and systems.
• Maintain action plans, operational readiness trackers and manage programme risks and mitigations.
• Identify, map, and engage stakeholders using established methodologies.
• Prepare communications, presentations, and workshop materials.
• Gather and analyse stakeholder feedback to assess business change and operational readiness.
• Contribute to operational readiness assessments and transition planning.
• Support training schedules and competence frameworks with L&D teams.
• Assist in compiling evidence for stage gate reviews.
• Monitor and support the organisation’s capacity to manage change throughout programme delivery.
• Identify and document measurable business benefits.
• Maintain accurate records for reporting to governance and assurance bodies (internal & external).
• Participate in/facilitate lessons‑learned reviews and continuous improvement activities.
• Collaborate with cross-functional teams to align change requirements for operational readiness.
• Support reporting to governance forums (e.g., Business Integration Forum, PPR etc.).
• Ensure compliance with internal and external change, rail standards, and safety frameworks.
• Work with colleagues in the Programme and the wider Business to support safe integration of change and operational readiness across multiple business units (Operations, Training, Engineering etc.).

• Experience of major/complex change projects/programmes.
• Change Management Qualification (e.g. APMG, ACMP, PROSCI).
• Knowledge of business change techniques and process modelling.
• Experience/Understanding of UK railway operations/rail industry or a related sector.
• Excellent communication (oral and written), interpersonal, presentation, and negotiation skills.
• Ability to collaborate, build relationships, and influence at all levels (internal and external).
• Excellent organisational skills.
• Ability to work to deadlines and manage time effectively.

• Educated to degree level.
• Experience of applying project management methodologies (e.g. PMQ, Prince2).
• Member of a professional body/association or willing to work towards.

Our people are our most important asset. We strive to empower our employees, ensuring they are trained and competent, fit for work, always informed, and completely engaged in our culture that places safety and well‑being firmly at the heart of everything we do.

We are looking for the most committed and reliable individuals who possess the knowledge, skills and experience needed for their roles. In return we can offer considerable career progression, and a rewarding career in an award‑winning team alongside:

• Competitive pay
• Fantastic final‑salary pension scheme after an initial qualifying period
• Enhanced maternity & paternity pay
• Access to the company's life assurance scheme
• A range of benefits to make your own so you get the most of your work and home life which will also help save you money and hassle - from reimbursement on health treatments, to savings on new cars.
• Hybrid working options for eligible roles

We proudly welcome applications from former military personnel and value the unique skills and experience they bring to our team.

This post is subject to standard pre‑employment checks including employment references, medical & D&A screening and successful DBS background checks.

Apply now to be part of a transformative journey with Heavy Haul Rail.