Business Support Officer

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Job no: 110629

Work type: Permanent Full Time

Location: Leeds City, on-site

Categories: Customer Support

Business Unit: Business Operations

Salary range: £25,250 - £29,500 Max Per Annum DOE + Benefits

Location: UK Hybrid
-Leeds Briggate

Contract type
:
Permanent

You’ll be working within an operational team, undertaking a variety of lending support duties to deliver an exceptional customer experience for Business Banking customers. All duties will be performed to a high standard of quality with a clear focus on getting it right first time, whilst adhering to appropriate timescales and process requirements.

To create a truly exceptional customer experience you will be working in conjunction with Front Line Managers and Flow Leaders to support ongoing training requirements and act as a referral point for colleagues improving the range of capabilities within your team. You will be empowered to use your initiative to challenge process and come up with new ways of doing things, we are always looking to improve and would like you to be involved in continuous improvement activities within your team.

• Delivering a superior customer experience to Business Banking customers.
• Proactively liaising with colleagues to maximise support, provide guidance where necessary and ensuring all customer requirements are met.
• Contributing to the establishment and maintenance of business lending facilities, supporting Relationship Managers to structure lending on systems, support credit approval and drawdown facilities.
• You will support the maintenance of customer and Bank credit related requirements, including maintenance and discharge of security.
• Working proactively to operate within current policies and to interpret these policies depending on the situation in question.
• Having attention to detail and the ability to approach tasks with care and diligence to ensure the Bank’s position is protected and credit/operational risk minimised.
• Working as a team to bring to life the Banks brand and support its key principles, values and behaviours.

• Proven track record of building and maintaining effective working relationships with internal and external stakeholders
• Demonstrable experience producing accurate, professional documentation within a regulated or operation environment
• Evidence of strong communication skills, including experience provided clear feedback, guidance or coaching to others.
• Proven ability to consistently meet deadlines and performance targets while working under pressure.
• Experience in delivering high quality customer service with clear examples of improving customer experience or outcomes.
• Track record of effective organisation and administration, including managing multiple tasks and identifying opportunities for continuous improvement.

• Good knowledge of Business Banking products and services.
• Superb people skills, coaching and training experience at an operational level.

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

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