Travel Information Officer; Data

Permanent / Part time (18.5 hours per week)

Closing date:
Sunday 8 March 2026 at 11:55pm

We currently have a vacancy for a Travel Information Officer (Data) to join our Travel Information Data Team in Passenger Experience.

Following the Mayor’s decision to bring buses back under local control, there has never been a better time to join our Travel Information Team within Passenger Experience. As our new Travel Information Officer, you will play a key role in the transition to a franchised bus network, helping to shape the future of public transport services for the people of West Yorkshire.

You will be responsible for inputting bus registration data into our Public Transport Data Management tool to feed various passenger information outputs, ensuring accessibility and understanding for a broad range of customer audiences. This includes printed timetables, website pages, roadside displays, real-time systems, local/national journey planners, and apps. This process covers six major annual bus service changes, ad-hoc service updates, and seasonal variations, all whilst meeting fixed deadlines.

Your work is crucial to the success of timely information being available for our customers.

To meet the tight deadlines of this role, you will demonstrate a keen eye for detail and relish the challenge of working as part of a fast-paced team.

It is an exciting time to be joining the Mayoral Combined Authority. We have a wide variety of impactful projects that we are working on which will help shape the West Yorkshire region. To find out more about the work the Combined Authority is involved with, take a look at our latest news stories.

It is important that you demonstrate how your breadth of experience, knowledge and skills align with the role when applying. We have therefore created comprehensive guidance for candidates, and you are strongly urged to read this before completing your application form. Please visit our Advice for Candidates webpage to find this guidance and further support in completing your application form.

Visit our 'Life at West Yorkshire Combined Authority' webpage to find out what our staff have to say about working here.

Alongside a competitive salary, we offer an excellent benefits package including:

• Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.
• Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
• Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
• Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
• Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.
• Grow with us – Incremental salary progression for most roles and annual cost of living increases.
• Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
• Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
• Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.

Take a look at our Employee Benefits webpage to find out more.

Reporting into the Team Leader (Travel Information – Data),your key responsibilities will include:

• Translating bus registration data to accurately plot routes and variants in Geographical Information System (GIS) mapping software. Accurately editing timing points and key service information into logical sequence to ensure the correct presentation of passenger information across all outputs.
• Interpreting and interrogating technical bus service registration documents for accuracy. Identifying issues/potential issues, assessing the impact across all customer information outputs (timetables, journey planner etc) and investigating the root cause and implementing solutions.
• Sort…