Customer Service Coordinator

Position: Customer Service Coordinator (Permanent)
Service Coordinator

Hours:

Monday to Friday, 08:00 – 17:00

Location:

Wakefield, WF2

£28,000 - £32,000

This is not just a job — it’s a mission-critical role in a 24/7 service-based business where failure is not an option. Clients are demanding, and we share their pain. Every call is an opportunity to deliver excellence — not an inconvenience, but the reason we exist.

We are recruiting an experienced, commercially aware Coordinator who thrives in a reactive, high-pressure environment and is ready to lead from the front.

There will be three areas you will be responsible for managing, Pre-planned maintenance (PPM), Reactive and Installations.

Job Responsibilities:

Schedule urgent and planned works
Be the first point of contact for clients — professional, positive, and proactive
Manage strict deadlines, tight budgets, and high expectations
Work closely with purchasing and sales teams — we are one team, one goal
Ensure site surveys, quotations, and installations are completed on time
Handle credit checks, supplier coordination, and subcontractor management
Constantly reschedule resources to meet shifting priorities
Deliver smooth project execution from start to finish

Service Repair Coordination:
Reactive scheduling, urgent client support, engineer dispatch
PPM Coordination:
Planned maintenance, quoting, supplier liaison, profitability tracking
Client Communication:
Clear, confident, and always positive
Commercial Awareness:
Protecting and enhancing margin on every transaction
Experience required:

Proven experience in reactive and planned project coordination
Strong organisational skills and commercial acumen
A natural instinct for customer care
Those who have held jobs such as, Service Coordinator / Engineering Coordinator / Engineering Scheduler / Service Scheduler / Maintenance Coordinator / Maintenance Scheduler / Field Service Coordinator / Field Engineer Scheduler / Service Delivery Coordinator / Contract Coordinator and similar.
Ready to lead, deliver, and make a difference?
Apply now and become part of a company where every second counts and every action matters.

If you have any further questions, please contact Shannon Clough at Interaction Leeds on (phone number removed) / (url removed)

INDLEE