Portfolio Eligibility Officer

Portfolio Eligibility Officer / Research Administration Officer

Reporting to: Portfolio Eligibility Manager
Contract: Temp
Hours: Full-time
Location: UK-based (some national travel required)
Grade 5 : £16.26 per hour £29,588 pro rata

An established national research organisation is seeking a highly organised and detail-focused Portfolio Eligibility Officer to support the delivery of a national research portfolio eligibility service.
This role plays a key part in ensuring research studies are accurately assessed for eligibility, recorded within national systems, and supported through clear, timely decision-making. The successful candidate will provide high-quality administrative, coordination, and data management support
, working closely with internal teams and external stakeholders across the health and care research system.
You will work within a collaborative, fast-paced environment that supports national research delivery, organisational transformation, and continuous service improvement
.

• Provide comprehensive administrative support for the delivery of a national Portfolio Eligibility Service
  .
• Receive, log, validate, and process research study applications in line with Department of Health and Social Care eligibility policy and standard operating procedures.
• Ensure eligibility decisions are communicated clearly and within agreed timelines.
• Act as a key point of contact for customers and stakeholders, providing updates on application progress and eligibility processes.

• Maintain accurate records within national information and data management systems
  .
• Develop and maintain tracking and reporting tools to monitor application progress, performance metrics, and service outputs.
• Produce regular reports to support service monitoring, performance review, and continuous improvement.
• Ensure data accuracy, consistency, and compliance with organisational policies and guidance.

• Liaise daily with internal colleagues, customers, and external stakeholders.
• Assist in identifying operational issues and elevate emerging risks or delays using agreed escalation routes.
• Support the use of customer feedback and performance measures to improve service quality and user experience.
• Contribute to discussions on process improvement, system development, and service transformation initiatives.
• Support testing and implementation of new or improved digital systems and communication tools.

• Coordinate the assessment process for research funders seeking non-commercial partner status
  .
• Work flexibly to support organisational change, transformation programmes, and evolving ways of working.
• Provide mutual support to colleagues and contribute positively to team culture and shared objectives.

• Proven experience in an administrative, coordination, or operational support role
  , ideally within the public sector, research, health, or higher education.
• Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and work flexibly
  .
• Excellent written and verbal communication skills
  , with high attention to detail.
• Experience providing customer service or stakeholder support in a structured or regulated environment.
• Experience managing information, maintaining databases, and producing clear, accurate reports
  .
• Strong IT skills, including word processing, spreadsheets, and data management systems
  .
• Ability to work independently, use initiative, and resolve problems efficiently, knowing when to escalate
  .
• Demonstrated ability to follow policies, procedures, and guidance accurately and consistently.
• Collaborative approach with strong interpersonal skills and the ability to build effective working relationships.

• Experience working within research administration, portfolio management, grants, funding, or eligibility services
  .
• Experience supporting change management or transformation programmes
  .
• Familiarity with eligibility frameworks, compliance processes, or quality assurance environments.

• Proactive, professional, and solutions-focused approach.
• Flexible and adaptable to organisational change.
• Committed to collaboration, continuous improvement, and high-quality service delivery.
• Inclusive, respectful, and supportive team ethos.

If this is you apply now