Customer Experience Manager - Ferrari

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600 Ltd

Ferrari ownership is an experience built on emotion, anticipation, and personal connection. At Ferrari Leeds, the Customer Experience Manager is the guardian of that experience - ensuring every client interaction reflects the standards, care, and detail expected of one of the world’s most iconic brands.

This role sits at the heart of our Centre, working closely with Sales, Aftersales, and Marketing colleagues to deliver exceptional in-Centre experiences, personalised client engagement, and world-class hospitality.

As Customer Experience Manager, you will own the client journey, shaping how clients feel when they visit, take delivery, attend events, and continue their relationship with JCT
600 Ferrari Leeds.

You will be a highly visible presence, building trusted relationships with clients, hosting experiences, supporting our Marketing Manager with activity, and setting the tone for service excellence across the showroom and front-of-house environment.

• Lead and continuously enhance the end-to-end client experience within the Ferrari Leeds Centre.
• Act as a senior point of contact for clients, delivering personalised, high-touch engagement aligned to Ferrari brand values.
• Support client events, presentations, and VIP experiences, ensuring exceptional standards of hospitality and attention to detail.
• Work collaboratively with the Marketing Manager to stay aligned on upcoming experiences, events, and client communications.
• Capture client insight and feedback, using it to refine and elevate the overall experience.
• Support and coach colleagues in delivering consistently outstanding service and behaviour.
  
  Maintain accurate customer data records and meaningful CRM, reflecting client preferences, engagement, and follow-up activity.

You will bring a background rooted in luxury, premium, or high‑end client environments, where service quality, discretion, and personal connection are paramount. You are likely to demonstrate:

• Outstanding interpersonal and relationship‑building skills.
• Confidence and warmth when engaging with discerning, knowledgeable clients.
• Strong organisational skills and attention to detail.
• A natural sense of hospitality and pride in presentation.
• Interested and engaged in Marketing trends and activity.
• Enthusiasm for performance cars, Ferrari, and motor sport, with a willingness to continuously learn.

• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Training & development: From foundation to advanced levels through brand partner training and our best‑in‑class leadership development
• Cycle‑to‑work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT
600

• We’ve spent over 75 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT
  600” philosophy and seven colleague commitments
• We try our hardest to make JCT
  600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.

At JCT
600, you’re always a name, never a number
. Ready to drive your career forward?

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JCT
600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be members of the Automotive 30% Club and a Disability Confident employer.

We try our hardest to make JCT
600 feel like a home from home for all of our colleagues.