Compliance Monitoring Officer

Overview

Do you have Compliance Monitoring or Risk experience in an FCA‑regulated environment, and a passion for improving processes, protecting customers, and driving better outcomes? If so, this is your opportunity to join a business where compliance is truly valued!

As a Compliance Monitoring Officer, you’ll make a real difference as part of a small, trusted team. You’ll manage all areas of compliance monitoring activities and be empowered to complete reviews independently. You’ll be hands‑on with operations, ensuring processes meet regulatory standards while strengthening relationships as a true compliance partner. Our operations teams value compliance, and you’ll play a key role in maintaining that trust and collaboration.

• Carry out monitoring reviews across consumer operations (sales, collections, customer service).
• Assess adherence to FCA, CCA, GDPR, Consumer Duty, and internal policies.
• Review customer communications, credit agreements, complaints handling, and call recordings.
• Identify risks and make clear, actionable recommendations.
• Support the design of the Compliance Monitoring Plan by collaborating with teams and understanding business processes.
• Track remediation actions to completion and provide assurance to management.
• Stay up to date with regulatory changes and ensure these are reflected in monitoring activities.

You will have experience in compliance monitoring or risk within a regulated environment (financial services, consumer credit, or similar). You’ll bring:

• Knowledge of FCA rules (Particularly CONC and DISP) and UK legislation (Consumer Credit Act, GDPR).
• Excellent communication skills – able to explain issues clearly and build trust.
• Relationship management skills – collaborative and confident engaging with stakeholders.
• A curious, analytical mindset and high attention to detail.
• Comfortable working independently and adapting to new systems and processes.

• Award‑winning – Leasing Company of the Year (Fleet News 2023), Large Business of the Year Award (Yorkshire Post Excellence in Business Awards), winners of the Diversity and Inclusion Award (Yorkshire Post Excellence in Business Awards), and winners of the Wellbeing Award (Fleet News 2025).
• Sustainability champions – over 41% of our fleet are Battery Electric Vehicles (BEVs), we’re a carbon‑neutral organisation, and we hold the UK leasing sector’s largest‑ever green bond.
• Innovators – investing £25 million in transformation, with a thriving fleet of 169,910 vehicles and consistent revenue growth.
• Inclusive – six colleague‑led diversity groups, and a workplace where everyone can thrive.
• A place to grow – clear pathways through our MyGPS personal development framework.

• Competitive Salary: up to £42,000 per annum (depending on experience) & annual bonus.
• 24 days annual leave & 1 day for your birthday, with the option to buy more.
• Private Medical insurance, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover.
• Development opportunities with access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site.
• Onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders.
• Sports and social clubs, company activities, and team events.
• Inclusive culture with colleague‑led equality networks.
• Free onsite parking and hybrid working options.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.