Estates Administrator

The Estates Administrator will work closely with Akari’s Estate Managers and Maintenance Operatives, together with external contractors, in order to ensure that the Akari estate always remains safe and compliant. This role will report to the Director of Property and Procurement.

In applying, please provide details of your existing remuneration and relevant experience for this role.

• Daily management of Estates’ email inbox and estates management systems and dashboard
• First line telephone support to Akari’s care homes and external contractors
• Raise and allocate approved purchase orders and/or jobs to contractors via Akari’s estates management systems
• Escalation of significant issues to the Estates Managers
• Ensure external contractors provide timely responses to requests for quotations
• Ensure that jobs are completed on time and to deadline by contractors, following up with contractors and escalating to the Estates Managers if this is not the case
• Ensure that jobs are appropriately approved in line with Akari’s schedule of delegated authority levels
• Match contractor invoices to approved purchase orders
• Confirm Akari’s care homes are satisfied with works undertaken before closing down jobs
• Ensure contractor invoices are approved by the Estates Manager prior to passing to finance
• Ensure compliance certificates are uploaded to the estates management system on a timely basis, following up with contractors where this is not the case
• Provision of estates management information and KPIs to colleagues as required
• Ensure that Akari’s policies and procedures relating to safety and compliance are always adhered to
• Coding and processing purchase invoices in line with company policies.
• Assist in preparation of monthly payment runs.

• Excellent front line customer service skills
• Ability to communicate effectively
• Possession of an excellent professional telephone manner
• High standard of personal motivation
• High standard of personal organisation
• Strong attention to detail
• Quick and accurate keyboard skills
• Competent Excel & Outlook skills
• Effective time management skills
• Ability to work effectively using own initiative or as part of a team
• An ability to identify and suggest improvements to existing processes or procedures which deliver a service or efficiency gain
• A flexible approach
• An ability to work to tight deadlines without compromising quality
• An ability to respond positively to working within a pressurised environment

Job Type: Full-time, Permanent

Salary:
Competitive based on experience