Clerical Officer​/Receptionist; XN

Overview

The Emergency Department has an excellent opportunity for an enthusiastic and highly motivated individual to join their administration support team. The prime responsibility of the post holder will be to provide a professional service as part of the front of house reception team for the Emergency Department. Duties include the accurate registration of patients into the Emergency Department, dealing with telephone enquiries from patients, relatives and other visitors to the department, arranging follow up appointments and maintaining accurate information systems.

The post holder will be working closely with medical, nursing and other administrative staff. The reception service is provided 24 hours per day over 7 days and the post holders will be expected to work across the two main Emergency Departments at Leeds General Infirmary and St James University Hospital.

Applicants should be able to communicate effectively with a wide range of people including hospital staff and the general public. In addition, the successful applicants should demonstrate excellent organisational skills, be able to work as part of a team and be able to manage their own workload. The ability to work to tight deadlines and be committed to providing a welcoming, efficient and caring service for our patients and their families is an essential part of this role.

Previous applicants need not apply.

The successful candidate should be computer literate and have a good working knowledge of clerical duties. Experience of using patient administration systems is an advantage particularly Symphony, however training can be provided. The successful candidate will be required to work a combination of day and night shifts including weekends in each roster and participate in all of the shift patterns listed below.

The ability to work from both LGI and SJUH site is essential.

• Shift patterns: , , , ,

Applications are invited from enthusiastic highly motivated individuals who would like to join our busy and friendly team.

Expected Shortlisting Date
30/09/2025

Planned Interview Date
01/10/2025

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Qualifications

• Literate and numerate
• Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
• Good command of spoken and written English

Knowledge/Experience

• IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software
• Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training)
• Previous clerical experience - this could include school/college work experience
• Work experience in a health or social care setting (desirable)
• Previous reception/customer care experience (desirable)

Training

• Commitment to undergo job training as required on: a range of Patient Administration and other Systems
• Participate in in-service and mandatory training
• Participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP)
• Able to work as part of a multidisciplinary team
• Able to work on own initiative, within agreed departmental guidelines

Professional attitude

• Good interpersonal skills
• Effectively communicate…