Installation Coordinator

Established in a small garage in 1979, T&K Home Improvements have grown to become one of the most reputable independent manufacturers and installers of Windows, Doors and Conservatories, in Northamptonshire and the surrounding counties.

With over 60,000 satisfied homeowner installations, a Certificate of Distinction with Which? Trusted Trader, and four decades of experience – we always put the customer at the heart of everything we do.

45 Years on, and we continue to strive for excellence which includes having great colleagues within our team! We are now looking for more enthusiastic and energetic sales people to join our successful sales team to take the business to the next level.

As an Installation Coordinator, you will be at the heart of managing post sale contracts for windows and doors and all associated customer and company administration support to the Operations Manager and the wider T&K team.

• Manage all sale contracts through to 6-month post completion
• Vetting contracts, ensuring they are compliant
• Coordinating the booking of surveys and installation by liaising with subcontractors and installers
• Overseeing all customer correspondence in relation to surveys and Installations
• Checking, collecting, and taking payments, updating the systems accordingly and chasing late payments
• Producing all required paperwork for installers prior to site visits
• Ordering parts from various suppliers
• Answering calls from customers and installation team and signposting queries to appropriate teams
• Processing and signing off invoices and purchase orders for suppliers and subcontractors once customer payment has been received
• Assist with recording and processing jobs on internal IT system and maintaining hard copies within the office filing system

• Previous customer service or administration experience
• Strong organisational skills
• Excellent attention to detail
• Ability to work on own initiative and collaboratively as part of a team
• Strong ability with Excel and Microsoft Word
• Competent use of software packages, preferably Business Pilot and Adminbase
• Happy to work in a fast pace and rapidly changing environment

Full time 37.5 hours per week, Monday – Friday 9 - 5pm

Office Based in Kettering

£25,000 plus bonuses

• Staff Discount
• Company employee events
• Birthday day off
• Holiday purchase scheme
• Salary Savings scheme (T&C’s apply)
• Pension scheme
• A solid career path with excellent growth opportunities