Clerical Officer; XN

Anexciting opportunity has arisen for a Clerical Officer to join the Diagnostic Administration team, supporting the Clinical Physiology Service at Leeds Teaching Hospitals NHS Trust. The role is full time Monday-Friday and based between two sites, Cardiac Investigations Unit at Leeds General Infirmary and Cardio-Respiratory Unit at St Jamess University Hospital.

In this dynamic clinical environment, you will handle a range of administrative duties, collaborating closely with the existing admin team and departmental clinical team to schedule patient appointments, answer appointment queries and ensure patient access targets are consistently achieved.

Theideal candidate will demonstrate exceptional organisational skills, the ability to work independently and as part of a team, and strong communication skills. You will regularly liaise with patients, clinical staff, andadministration colleagues both within the department and across the wider organisation.

While previous administration experience is desirable, it is not essential. Therole will involve working between both LGI and SJUH sites, offering a variedand engaging work environment..

This post is 30 hours per week part time role for 12 months to cover maternity.

Asa Clerical Officer supporting the Cardio-Respiratory diagnostic service, youwill play a vital role in delivering smooth administrative support and excellent patient centred care. Acting as the friendly first point of contact for patients, carers, and visitors, you will greet and assist everyone whocomes into the department with professionalism and warmth.

Yourdaily duties will include reception responsibilities, answering telephone enquiries, making appointments and passing messages to the clinical team. Youwill book cardiac and respiratory diagnostic investigation appointments following designated templates, ensuring all bookings are made efficiently and in line with clinical priorities and departmental policies. You will work closely with a dedicated team of administrative Clerical Officers and Admin Coordinators, supported by Band 4 Assistant Patient Service Coordinators, and overseen by a Band 5 Patient Service Coordinator.

Thisrole requires excellent communication and organisational skills, with the ability to work both independently and as part of a team, helping to maintain a positive and efficient service environment.

Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers inthe UK and based in one of the fastest growing and vibrant cities in thenorth.

AtCardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive,caring teams who are champions of the Leeds Way values. Our values are partof what make us different from other trusts, so we see this as a strength, aswell as a responsibility. They have been developed by our staff and set outwhat they see as important to how we work.

Our five values are:

Accountable

Empowered

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

To be fully conversant with andadhere to standard operating procedures, policies and agreed departmental procedures.

To promptly process patient and/orother correspondence, documentation, letters, reports etc.

To provide a full clerical support service to the Department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email;typing letters and other documents.

To greet patients and visitors tothe department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

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