Medical Receptionist

A new opportunity has arisen for a Medical Receptionist to join our team. The vacancy is part time, working 20 hours per week.

Receptionists are the first line of contact with our patients. This is a varied role that includes face toface and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

Our Practice covers a diverse, large area of North Leeds from Harehills to Moortown, with a patient population of around 21,000. The Practice has two new purpose-built buildings, one in Harehills and the other in Moortown.

We have 5 partners, 7 salaried Doctors, 1 pharmacist, 1 pharmacy technician, 6 Practice nurses and 4 Health Care Assistants. The clinicians are ably supported by a management and administration team and our reception team which is led by two reception supervisors. All staff are required to work across both sites.

Job Title: Medical Receptionist

Location: Harrogate Road or Harehills Community Health Centre

Hours per week:
We are recruiting 2 Medical Receptionist Vacancies - both will be working 20 hours per week covering the shifts set out below:

• Monday 08:00-16:30
• Tuesday 09:00-14:00
• Thursday DAY OFF
• Friday 09:00-16:30

• Monday 08:00-13:00
• Tuesday 13:00-18:00
• Thursday 09:00-14:00
• Friday DAY OFF

Reportsto: Reception Supervisor

DBSCheck: Enhanced Check

Job Summary

Receptionists are the first line of contact with our patients. This is a varied role that includes face to face and telephone contact with patients as well as administrative duties. It requires a high level of attention to detail to ensure an excellent service is provided to both our patients and the clinical and non-clinical staff at the practice.

Duties and responsibilities:

• Maintaining and monitoring the practice appointment system;
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Dealing with enquiries via email.
• Taking messages and passing on information for clinical and non-clinical staff
• Filing and retrieving paperwork, recording and receipting of petty cash.
• Processing repeat prescriptions in accordance with practice guidelines.
• Processing, all repeat medication requests sent in by patients using the various protocols in place.
• Collecting repeat prescription requests from post box and reception.
• Liaising with patients and chemists regarding queries and requests
• Ensuring repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
• Ensuring that patient queries on medication are highlighted to the relevant GP.
• Regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription.
• Accurate computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensuring incoming colleagues are fully briefed on any urgent or unresolved issues.
• Organising appropriate patient transport such as ambulances and taxis
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Maintaining a high level of confidence when dealing with Patient information and data in line with the Practice’s Confidentiality policies.

Health & safety:

Assist in promoting and maintaining your own and others health, safety and security as defined in the practice health & safety…