Customer Service Executive

We’re seeking a proactive and organised Customer Service Executive to join our growing team. In this role, you will work closely with the Client Coordination team to ensure projects are managed efficiently from post-sale to completion, delivering the highest level of service to our clients. You will take ownership of tasks, anticipate needs, and coordinate across teams to keep projects on track.

• Review, respond to, and resolve multiple internal and external emails daily
• Coordinate consultant diaries and schedules
• Contact clients via telephone to follow up on required information
• Review client documents and gather necessary information
• Maintain accurate and up-to-date records
• Ensure timely delivery of client assessments by collaborating with Sales and Consultants
• Monitor and adhere to assessment budgets
• Manage and nurture relationships with clients
• Perform administrative tasks, including updating spreadsheets, data entry, and management reporting

• Strong customer service and client management skills with the ability to build lasting relationships
• Excellent written and verbal communication skills
• Strong time management and organisational skills
• High attention to detail and accuracy
• Adaptable and eager to learn as new services and processes are introduced
• Ability to multitask and meet client deadlines
• Office-based role at our Leeds site

• Annual leave plus a birthday holiday
• Discounted private medical insurance (individual coverage after probation)
• Subsidised gym/wellbeing membership
• VITO days
• Enhanced family-related leave pay
• Access to company perks and Employee Assistance Program through Perkbox
• Two weeks enhanced company sick pay
• Standard Life Salary Sacrifice Pension
• Social events and team activities

This role is advertised as a full-time, office-based position at our Leeds office. Following successful onboarding, we’re happy to offer a hybrid working arrangement, with a weekly office presence.

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.