File Handling Assistant

File Handling Assistant

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

We are looking for a Pre-Litigation File Handling Assistant to join our team and provide essential support to the Pre-Lit Casualty claims handling teams. In this role, you will play a key part in ensuring the smooth and efficient management of pre-litigation files, assisting with a variety of administrative and case-handling tasks. This is an excellent opportunity for someone with strong organizational skills and attention to detail who is eager to contribute to a dynamic and fast-paced environment.

• To proactively assist the Pre Lit teams with a variety of tasks including:
  • Monitoring MOJ Portal
  • Monitoring inboxes and actioning appropriately
  • Maintaining, reviewing and actioning spreadsheets
  • Completing new claim actions to support the claims handlers
  • Actioning CRU post and ownership of CRU tasks
  • Completing chaser tasks on files to support the claims handlers via telephone and email
  • Raising low value payments
  • Assisting with training as and when required
  • Onboarding run-off work on various projects
  • Undertaking appropriate additional tasks provided by the Team Leader/DBUD
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• To actively manage a caseload of low value property damage claims
• Ensure quality service standards and productivity levels are maintained to a high standard

35 hours per week over 5 days
Primary location for this role is Leeds Office

• 12 months relevant admin / claims support experience
• Excellent attention to detail
• Strong organisational skills
• Good communication & telephone skills
• Able to use Excel
• Excellent client care and customer service skills
• Ability to manage volume workload via task management
• Ability to work as a team and independently

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

* after successfully completing probation