Administrative Officer; XN

The Admin Officer will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a widerange of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator in delivering the services for the speciality.

To undertake a range of clerical and administrative duties which will includereceiving and checking documentation, reports and patient information,processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

Thepost holder will work within the department/team to which they are assigned,working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing ornon-patient facing.

Thepostholder may be the first point of contact for patients and other visitorsto the Department.

THELEEDS WAY VALUES

Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five valuesare:

Accountable

Empowered

Leeds Teaching Hospitals is one of the largest employers in Leeds, employing over
20,000 staff and providing care to 1.6 million patients every year.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

The Endocrinology team have an excellent opportunity for an enthusiastic andhighly motivated individual to join their administration support team. Theprime responsibility of the post holder will be to provide a professional service supporting the clinical teams to provide the best possible care forour patients. Duties include general administrative tasks, booking andrearranging appointments, helping with telephone or email queries and dealing with patient requests.

This role will include reception/clinic coverdependent on demand. The post holder will be working closely with medical,nursing and other administrative staff.

Applicants should be able to communicate effectively with a wide range of people including hospital staff and the general public. In addition, the successful applicant should demonstrate excellent organisational skills, be able to workas part of a team and able to manage their own workload.

Dealing with surgical appointment bookings through patient tracking lists, telephone calls and queries.

Dealing with enquiries from hospital staff, outside agencies and patients.

Workas part of a team to ensure that all phone calls are answered within the department during core office hours.

General clerical duties which include filing, photocopying and faxing. Thedepartmental email account, issuing letters, and appointment bookings and queries.

Toprovide cover for other team clerical staff when on annual leave or sickleave.

• Education to GCSE grade C standard or equivalent in Maths and English.
• Basic computer/typing qualifications

• Motivated, keen to learn
• Reliable
• Trustworthy
• Flexible approach to duties and working practices

• Must be competent with using Patient Centre (PAS) for booking clinic appointments
• Experience of clinic management using Clinicom

• Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.