Service Administrator

You are invited to apply for the Service Administrator role at Dawsongroup
.

As a Service Administrator in Garforth you will keep our service operations running smoothly, supporting both planned service work and breakdowns while managing the essential administration that keeps our fleet moving.

• Log and track breakdown calls from customers and engineers in line with set processes.
• Check incoming invoices and match them against orders before approving.
• Produce quotations for damage recharges and liaise closely with customers to progress agreements.
• Update records and systems with service activity from engineers and external agents.
• Support the Service Office Manager with wider service and maintenance control tasks.

You enjoy helping people, staying organised, and keeping things moving behind the scenes. You bring previous admin experience, confidence using computer systems, and are comfortable working to deadlines.

• Previous admin experience involving coordination, communication or updating systems.
• Confident using Microsoft programmes and general office systems.
• A clear and friendly telephone manner when speaking with customers and engineers.
• Comfortable working with numbers when reviewing costs or checking invoices.
• Well‑organised, proactive and willing to learn new processes.

Dawsongroup has been in business since 1935 and has over 50 years of experience in asset rental. Our Material Handling business is known for high service standards, reliable equipment and long‑term customer relationships. We believe in supporting our people, investing in their growth and creating an environment where everyone can contribute.

• A values‑led culture centred on integrity, teamwork and solving customer challenges.
• A business with long‑standing customer partnerships and a strong presence across the UK and Europe.
• A supportive service team with clear processes and training.
• A commitment to wellbeing, development and creating rewarding careers.

• Up to 25 days leave including your birthday plus bank holidays and up to 10 extra days through time served and purchase schemes.
• Funded training and development available at every stage of your career.
• Long‑term incentives and progression opportunities across the wider group.
• Wellbeing and mental health support including trained internal teams.
• Life assurance, seasonal gifts, cycle‑to‑work schemes and more.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Commercial and Industrial Equipment Rental

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.