Store Manager, Retail & Store Manager

Lids -  -  - Responsibilities:
Manage the store's hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.;
Lead and monitor the store's ongoing training strategy, including training for non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.;
Drive team engagement by ensuring team members are provided recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.;
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to 'make it right' for customers.;
Manage and direct in-store team members to ensure optimal customer service that values customers' time and supports overall store operations.