Host, Entertainment & Gaming, Customer Service Rep

Overview

Hard Rock International (HRI) is a globally recognized company with venues in over 70 countries spanning 265 locations, including Rock Shops, Live Performance Venues, and Cafes. HRI launched Hard Rock Digital in 2020, an online sports book, retail sports book, and internet gaming platform. Hard Rock owns a large collection of authentic music memorabilia, displayed at its locations around the globe. Hard Rock Hotels was honored as a top brand in guest satisfaction, and HRI has received multiple recognitions for management, diversity, and employer excellence.

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The Host is the initial contact with guests and should start guests off with a positive experience at the front door. A Host greets, seats, and pages guests and may also serve as tour guide, communicator, entertainer, memorabilia curator, and musician at heart.

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas and restrooms
• Providing security for co-workers, guests, and celebrities
• Assisting servers, bussers, and managers
• Performing opening, closing, and side duties (cleaning glass, polishing brass, sweeping and vacuuming floors, wiping menus, restroom maintenance, etc.)
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School diploma or GED
• Native Americans receive preference in accordance with Tribal Laws

• Remaining calm in a hectic, fast-paced environment
• High level of organization, attention to detail, and a sense of urgency
• Positive and outwardly friendly attitude toward guests and co-workers

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods
• Ability to sit for extended periods of time
• Ability to perform repetitive movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hands above shoulder level
• Ability to move objects up to 10 pounds (lift, push, pull, carry)
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments
• Ability to travel by auto or airplane for long periods

• Maintaining a well-groomed appearance
• Following all uniform guidelines
• Practicing general safety and sanitation standards
• Recycling products where possible
• Maintaining HRC’s 5 core Values and Mission Statement
• Cross-training of Cafe Hosts and Retail Sales Associates may occur; see Retail job description
• 18 years old

Native Americans receive preference in accordance with Tribal Laws.

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The accommodation policy applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer:
Management reserves the right to revise the current job or require other or different tasks when circumstances change (e.g., emergencies, changes in personnel, workload, or technical developments).

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