Customer Service Representative

Title: Customer Service Representative
Location: Lebanon, TN (Onsite)
Pay: $21/hour
Type: Temp-to-Hire | Full-time | Start ASAP

Hours: Monday–Friday, 8:00 AM–5:00 PM
Dress Code: Business casual/casual – trucking environment

Seeking a Customer Service Representative to support dispatch operations, update logistics data, and coordinate communication between customers, drivers, and fleet management. This role requires strong multitasking, communication, and problem-solving skills to ensure accurate and timely movement of freight.

• Maintain and update dispatch systems with appointment times, ERD, LFD, and rail cutoff information.

• Enter and confirm customer orders, schedule and verify delivery appointments.

• Communicate daily with Fleet Managers to align capacity and customer commitments.

• Track dispatched equipment to ensure on-time out-gates/in-gates before deadlines.

• Generate and distribute yard and chassis reports to management.

• Coordinate workload coverage if a Fleet Manager is out.

• Check EDI for new loads and update systems accordingly.

• Ensure all driver paperwork is scanned and complete; retrieve missing documents as needed.

• Relay additional charges or special needs to customers in advance.

• Provide clear, professional communication with customers, drivers, and internal teams.

• 2+ years of customer service or dispatch/logistics experience (trucking or transportation preferred).

• Strong communication and organizational skills.

• Proficient with Microsoft Office and data entry systems.

• Detail-oriented, dependable, and able to multitask in a busy environment.

• Comfortable working onsite in a casual trucking office setting.