Outbound Manager; Night Shift

Overview

The Outbound Manager oversees the shipping department of the facility within their respective shift - including picking, packing and indirect positions - focusing on quality, accuracy and providing excellent customer experience. Reporting directly to the Outbound Operations Manager, the Outbound Manager is tasked with collaborating with Outbound managers on other shifts to ensure compliance with all protocol and SOPs, as well as the leadership team in Inbound and Inventory Control, to problem solve and meet operational directives.

The Outbound Manager is responsible for ensuring all employees reflect and embody Webstaurant Store’s core values. This includes the coaching and development of their direct/indirect reports to meet clearly defined expectations regarding behavior and production. The Outbound Manager will be responsible for enforcing all company policies and standards to ensure fair and proper treatment of all employees/situations.

• Operational:
  Manage the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles. Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
• Operational:
  Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Operational:
  Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Operational:
  Provide clear and frequent communication to all teams regarding company policies and procedures.
• Operational:
  Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Operational:
  Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
• People:
  Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• People:
  Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• People:
  Promptly complete all admin duties relating to employee management to the expected standard.
• Leadership:
  Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Leadership:
  Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Leadership:
  Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.
• Leadership:
  Serve as a leader not only for the assigned department, but for the entire distribution center, holding peers, managers and employees accountable to expectations.
• Physical Requirements:
  
  Work is performed while standing and/or walking, up to and including 12 hours/day.
• Physical Requirements:
  
  Requires the ability to communicate effectively using speech, vision, and hearing.
• Physical Requirements:
  
  Requires the regular use of hands for simple grasping and fine manipulations.
• Physical Requirements:
  
  Requires regular bending, squatting, crawling, climbing, and reaching.
• Physical Requirements:
  
  Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with outbound management preferred.
• Experience working in a distribution environment preferred.

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills required.
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding.
• Demonstrated…