IT Support Specialist

IT Support Specialist

Lebanon Special School District (TN) Central Office - Lebanon, Tennessee Open in Google Maps

Job : 5550654

Final date to receive applications: Posted until filled

Posted: Feb 23, 2026 6:00 AM (UTC)

Starting Date: Immediately

Job Title: IT Support Specialist

FLSA Status: Exempt

Reports To: Technology Supervisor

Date: June 2023

Purpose of Job: To assist and support the Technology department in implementing the system and school technology plans

Primary Job Duties/Responsibilities: The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned as needed.

General Responsibilities/Essential Functions (All Support Personnel):

• Assist the Technology department in ensuring that day-to-day operations of technology and telecommunication devices are functional in order to meet district needs
• Collaborate effectively with other team members to coordinate the timely completion of all technology tasks to ensure the orderly operation of the Lebanon Special School District
• Oversee and coordinate the maintenance of the system-wide inventory of technology and related equipment to include policy, procedures, surplus, and tracking
• Serve in support of Google administrator
• Provide system-wide hardware, software, server, network, internet, and phone troubleshooting and support
• Work in close conjunction with other technology staff to solve problems/support users with technology and technology related instruction
• Assist the Technology Supervisor in the maintenance of the network and systems as needed
• Coordinate, assist with collection of, and track the school and district Technology Surplus
• Assist, as needed, with implementation of district standards for hardware purchases, local area networking (LAN’s) and wide area networking (WAN’s)
• Troubleshoot user account issues for employees/students
• Address advanced support cases by assessing issue and assigning tickets to appropriate support personnel
• Diagnose and troubleshoot simple to intermediate problems with computer operating systems and application configuration and resolves with minimal supervision
• Provide network printer support
• Perform installation and/or support of IT products and/or software
• Perform hardware and/or software relocation, changes, or upgrades
• Collaborate with Director of Operations to ensure proper access control for staff
• Respond to emergency situations as needed for the purpose of resolving immediate concerns
• Assist with phone, camera, and intercom installation and troubleshooting
• Assist in maintaining accurate inventory
• Assist in ensuring compliance with all applicable policies, procedures, laws and regulations, and standards of quality and safety
• Assist, as needed, with special projects/events
• Assist with training of technology interns
• Attend training sessions, conferences, and workshops to keep abreast of current practices/programs
• Ensure that the use of the district’s resources (time, money, people) are used in the most strategic and effective way possible

Other

Duties and Responsibilities:

• Project a positive image of the LSSD at all times and support district goals
• Maintain a high level of ethical behavior and confidentiality of district information
• Support the effective delivery of a high quality of education for all students
• Provide exceptional levels of professional support and service to staff and public
• May operate a motor vehicle to conduct various work activities
• Successful completion of Criminal Justice fingerprint/background process and drug screen
• Please note:
  
  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employees are expected to fulfill other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Technical training, certification, or Bachelors…