Customer Experience Tech Support Rep

Overview

Customer Experience Tech Support Rep

Would you like to work in an international environment where you ll make a difference every day? At Permobil, we re looking for game-changers to join us as we innovate for individuals and develop the world s most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Diagnose and resolve issues with power wheelchairs, including electronics, motors, joysticks, batteries, and control systems. Assist with programming and setup of specialty controls and electronic accessories.

• Under general supervision, it ensures customer satisfaction by providing "expert" guidance in the areas of spare parts and accessories.
• Serves as primary customer contact and establishes trusted professional working relationships with our provider network, end-users and co-workers.
• Records the nature of all customer contacts and other pertinent data into a management information system.
• Takes and processes phone / Fax / Email orders and price quote requests for parts. May enter and process return shipments from customers.
• Identifies and resolves potential ordering problems, follows up to ensure timely and accurate product delivery and repair.
• May help to process orders that require special handling and/or assembly;
  Inspects product for damage or defect; records discrepancies or damages and notifies manager.
• Ensures proper care in use of equipment and supplies; promotes continuous improvement and safety.
• Occasionally, will provide departmental customer assistance in the identification, ordering, and repair of product, as appropriate.
• Performs other miscellaneous job-related duties as assigned.

• You ll make a difference. Every day.
• You ll make your mark as part of our future
• You ll feel welcome from day one
• You can have a lifestyle you love

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people s lives.

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

We re known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

We want everyone who works for us to have a lifestyle they love - at work and beyond.

• You have a High School education level or equivalent education.
• One to three years of experience directly related to the duties and responsibilities specified.
• Prior experience in mobility equipment repair or technical support.
• Thorough understanding of electro-mechanical devices, knowledge of technical support practices and procedures, and basic computer skills. Must be able to communicate and understand the English language. Bi-lingual skills a plus.
• Industry experience is strongly desired or other experience within Permobil for at least 6 months.
• Knowledge of Permobil products and/or services offered to customers; ability to communicate effectively, both orally and in writing; ability to resolve customer complaints and concerns; ability to comprehend and follow procedures; follow organizational structure, workflow, and operating procedures; exhibit organizing and coordinating skills; ability to foster a cooperative work environment; ability to work with common and company specific computer software and call center hardware.
• Other qualifications or experiences.

Please apply via our career page. We will conduct selection continuously so send us your application today!

For additional information about the position, please contact Manager title, Manager name, Manager Contact information. For information about the recruitment process, please contact the recruiter, Recruiter Name, HR BP contact info.

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At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions. Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected…