Operations Specialist

About Hot Tubs of Tennessee:

Formerly Hot Spring Spas of Music City, Hot Tubs of Tennessee is now proudly 100% employee‑owned. With 6 locations across the state, we are continuing our mission to provide the finest hot tub products and customer care.

The Operations Specialist plays a critical role in ensuring the smooth day‑to‑day operations of Hot Tubs of Tennessee. This position supports multiple departments, including sales, delivery, service, and warehouses by coordinating processes, handling incoming calls, troubleshooting operational issues, and maintaining high standards of customer satisfaction. The ideal candidate is highly organized, proactive, detail‑oriented, and thrives in a fast‑paced, hands‑on environment.

• Assist with daily operational workflows across sales, service, delivery, and inventory teams
• Coordinate schedules, logistics, and internal communications to ensure seamless operations
• Monitor and improve operational processes for efficiency and accuracy

• Track inventory levels and assist with ordering, receiving, and stock organization
• Coordinate deliveries and installations, ensuring accuracy and timeliness
• Maintain records related to inventory, deliveries, and service calls

• Answer phones promptly and professionally, directing calls to the appropriate department
• Support customer inquiries related to orders, scheduling, and service follow‑ups
• Help resolve operational issues impacting customer satisfaction
• Ensure company standards are met throughout the customer journey

• Maintain accurate records in CRM, POS, and scheduling systems
• Prepare reports related to operations, performance, and KPIs
• Assist with compliance, documentation, and internal procedures

• Identify inefficiencies and recommend operational improvements
• Assist with implementing new tools, systems, or procedures
• Support training and onboarding of new team members as needed

• 2+ years of experience in operations, logistics, retail, or service‑based environments
• Strong organizational and time‑management skills
• Excellent communication and problem‑solving abilities
• Proficiency with basic computer systems (CRM, POS, Microsoft, scheduling tools)
• Ability to multitask and adapt in a fast‑paced environment

• Experience in home services, retail operations, or specialty product installation
• Familiarity with inventory management and logistics coordination
• Customer service or sales support experience

• Ability to work in‑store, warehouse, and occasional field environments
• May require lifting up to 50 lbs at times
• Flexible schedule including occasional evenings or weekends.

• Competitive salary.
• Comprehensive benefits package (health, dental, vision).
• Growth opportunities within a fast‑growing, locally owned company
• Supportive team culture focused on excellence and accountability
• Employee discounts on products and services

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.