Telephone Operator

This position is located within the Health Administrative Service (HAS) Line at the Lebanon VA Medical Center (VAMC) in Lebanon, PA. The primary purpose of the position is to provide comprehensive telephone and telecommunications support to the VAMC and all associated sites.

* THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION
* Basic Telephone Operator Duties 75%

* Provides general telephone and visitor referral services.

* Refers callers to appropriate facility or program area based on specific request or by ascertaining the nature of the call.

* Operates the VAMC centralized telephone system to receive and connect incoming and outgoing calls.

* Answers and screens calls received on the main line to the healthcare system, processes through the telephone console, and directs all calls to proper extensions.

* Provides patient locator information and advises callers of direct dial for future callback.

* Maintains a record of toll and long-distance calls, showing the time the call was placed, the staff person requesting the call, and the number that was requested.

Computer Operations/Administrative Duties 25%

* Performs work in support of the facility communication system and is responsible for operating on the following systems:
Telephone systems, 911 calls, prioritizing calls, digital pagers, public address system, telephone devices for deaf (TDD), nurse's responder hotline for Critical Care, Emergency Department, Cardiac Catheterization Laboratory to announce medical emergencies; emergency communications equipment (Motorola Base radio emergency frequency and Motorola portable handheld radio).

* Accurately utilizes the features of the telephone consoles, headsets, telephones, and other related equipment.

* Activates and controls standardized computer system and peripheral equipment specifically related to telephonic operations.

* Tests the computer and telecommunications equipment for operation, monitoring, and controlling operations during processing,

* Activates and controls standardized computer system and peripheral equipment specifically related to telephonic operations.

Performs other related duties as assigned.

Work Schedule:

Full-time, Days/Evenings;
Weekend and Holidays may be required

Recruitment & Relocation

Incentives:

Not authorized

Critical Skills Incentive (CSI):
Not approved